Best & worst airlines

November 15, 2007 at 9:19 pm Leave a comment

Travelling nowadays is not quite a friendly experience anymore. We are now facing increased security measures, overcrowded airports, long delays, and terrible customer service.

The least I expect as a traveler is to be attended by a friendly staff, but this has become a rarity in many airlines. Is it a cultural thing or more efficient training the reason why Asian airlines tend to provide us with a better service ?

These are the top three airlines I’ve flown with :

Singapore Airlines
Thai Airways
Malaysian Airlines

Specially with Singapore Airlines the flight attendants are always friendly, efficient and courteous. They always maintain a perfect presentation. Singapore Airlines has understood that it is all a matter of attitude.

I want quality check-in, good staff attitudes, cleanliness and punctuality. Maybe I am too demanding in these troubled times.

The worst service I’ve gotten so far is from Mexicana Airlines, Aero California and American Airlines: total indifference, terrible attitude and a lack of problem solving skills among the staff. They have a long way to go compared to my top three Asian airlines !